Refund and Returns Policy
1.1. You have the right to withdraw from the contract within 14 (fourteen) days of the delivery or collection of the Products. For split Orders, the relevant term shall begin on the day of delivery or collection of the latest Product.
1.2. In order to exercise the right of withdrawal, you may contact L’ESTROSA at firstname.lastname@example.org. You shall deliver the products at Via dei Pellicciai 7, blocco 1, Funo(BO), Italy. The return costs shall be borne by you. L’ESTROSA shall refund you within 2 (two) week of the date the product was collected by L’ESTROSA.
1.3. You undertake to return the Products for which you have exercised the relevant right of withdrawal without undue delay and, in any case, within 14 (fourteen) days of the date the exercise of the right of withdrawal is notified to L’ESTROSA.
1.4. Products must be returned in the same conditions in which they were delivered. You must therefore ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and returned in their original packaging, equipped with all the labels they were received with. In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged. You are also informed that, based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. L’ESTROSA shall check the packaging and conditions of each Product returned, being the substantial integrity of such Products an essential requirement for the exercise of the right of withdrawal.
L’ESTROSA reserves the right to reject the return of such Products that should result to have been damaged, deteriorated, stained or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by you strictly necessary to ascertain the nature and features of the Product purchased.
In the event the return is rejected, L’ESTROSA shall send a specific notice to you and shall consequently not proceed to credit the amount paid by you, reserving as well the right to claim compensation for any damage attributable to your behaviour.
1.5. L’ESTROSA shall refund any amounts due for the Products returned without undue delay and in any case within 14 (fourteen) days of the date on which L’ESTROSA becomes aware of the exercise by you of the right of withdrawal.
In any event, L’ESTROSA reserves the right to withhold the refund either until receipt and verification of the Product or until proof by you that you have returned the product duly and in intact conditions, whichever occurs first.
The aforementioned refund shall be made by crediting the amount paid by you with the same payment method used for the purchase, unless otherwise expressly agreed by you and provided that no additional costs are incurred as a result of the refund.
L’ESTROSA shall inform you by email of refund of the amount.
1.6. The return of Products under this section is only permitted in respect of purchases made on the Website.
For additional informations relating to the Website General Terms and Conditions of Sale, you may check our General Terms and Conditions of Sale page.